Last updated: 2026-04-24

Closing an issue

When maintenance is done, close the issue. This stops the escalation clock, removes it from your active list, and leaves a clean record for tax, handover or dispute purposes.

To close an issue

  1. Open the issue from the Issues tab or from the property page.
  2. Change the status to Resolved.
  3. Add a short note describing what was done (e.g. "Plumber replaced the valve. Heat restored the same day.").
  4. Optionally record the cost in euros.
  5. Optionally attach a receipt or invoice to the issue.
  6. Click Save.

The issue moves out of your active list and into the property's resolved history.

Why record the cost

Keeping cost records on each issue means:

  • Your annual maintenance spend per property is always one click away
  • Your accountant has clean data for Schedule F tax deductions
  • You can spot trends — e.g. one property consuming far more maintenance than the others
  • If a tenant ever disputes deposit deductions, you have a clear record of what was spent

Costs are optional but recommended. You can always add them retrospectively by reopening the issue.

Attaching a receipt

If you have a receipt or invoice PDF from the contractor, attach it to the issue at close. It'll show up in both the issue history and the property's document vault, tagged as a maintenance receipt.

Reopening a closed issue

If the same problem comes back within a short window — e.g. the boiler fails again a week after the plumber's visit — reopen the original issue rather than creating a new one. From the resolved issue, click Reopen and add a note explaining what's changed. The issue goes back on the active list with its history intact.

Issues that can't be resolved

Some issues drag on for reasons outside your control — planning permission, insurance claims, tenant-caused delays. For these, don't force a resolution just to clear the list. Instead, pause escalation (see Escalation tiers) and add periodic notes so the history stays current.

Next steps